Privacy Policy

Effective Date: 1/7/2025
Last Updated: 1/7/2025

1. Introduction
Roxy Wraps Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you engage with us—whether through our website, social media platforms, email communications, or at events.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are
Roxy Wraps Ltd
Roxy Wraps, 1 Cedar Office Park, Cobham Rd, Wimborne, BH21 7SB
Email: hello@roxywraps.com

3. Information We Collect
We may collect the following types of personal information:
        • Contact Details: Name, email address, telephone number, delivery address
        • Order Information: Billing details, gift recipient data (name, delivery address, gift notes)
        • Marketing Preferences: Your consent to receive emails or promotional materials
        • Social Media Interactions: Messages or tags from platforms like Instagram, TikTok, or Facebook

We do not knowingly collect data from children under the age of 13.

4. How We Use Your Information
We use your information to:
        • Fulfil and manage orders
        • Communicate with you about your order or inquiry
        • Send marketing communications (if you have opted in)
        • Improve our services, website, and customer experience
        • Comply with legal obligations and prevent fraud

5. Legal Basis for Processing (UK GDPR)
We rely on the following legal bases to process your data:
        • Your consent (for email marketing and promotions)
        • Contractual necessity (to process and deliver your order)
        • Our legitimate interests (e.g. service improvement, fraud prevention)
        • Legal compliance (e.g. record-keeping for tax purposes)

6. Sharing Your Information
We do not sell your personal data. We may share your information with:
        • Payment providers (e.g. Stripe, PayPal)
        • Delivery partners and couriers
        • Marketing platforms (e.g. Mailchimp, Meta, Google Ads)
        • PR and event partners (only with consent and where relevant)
        • Legal or regulatory authorities when required
All partners are required to handle your data securely and in compliance with UK GDPR.

7. Data Retention
We will retain your data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Rights
Under the UK GDPR, you have the right to:
        • Access the personal data we hold about you
        • Request correction of your data
        • Request deletion (where applicable)
        • Object to or restrict processing
        • Withdraw consent at any time
        • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at hello@roxywraps.com.

9. Cookies & Tracking Technologies
Our website may use cookies to enhance your experience. You can manage your preferences via your browser settings or our cookie banner when visiting the site.

10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please review it periodically.

11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Roxy Wraps Ltd
Email: hello@roxywraps.com
Roxy Wraps, 1 Cedar Office Park, Cobham Rd, Wimborne, BH21 7SB